Frequently Asked Questions
Answers to common questions about low vision, our accessibility products, ordering, shipping, returns, and how to get support from Visible Living.
Frequently Asked Questions
What is low vision?
Low vision is a visual impairment that cannot be fully corrected with glasses, contact lenses, medication, or surgery. People with low vision may have difficulty reading, recognizing faces, seeing fine detail, or navigating unfamiliar environments.
What products do you offer?
Visible Living offers carefully selected accessibility products, including:
- Handheld and electronic magnifiers
- AI-powered reading devices
- Adaptive lighting
- Daily living aids
- Talking products
- Assistive technology
- Mobility and accessibility tools
How do I know which product is right for me?
Every person’s vision is unique. We provide detailed product information, educational resources, and guidance to help you choose products that best match your needs.
Do you manufacture the products you sell?
No. We partner with trusted manufacturers and accessibility companies known for producing high-quality assistive technology and low vision products.
Do you accept insurance or Medicare?
Coverage varies depending on your insurance provider and the product. Most products are purchased directly by customers. We recommend contacting your insurance provider to determine whether reimbursement may be available.
What is your return policy?
Return policies vary by manufacturer and product type. Please review the return information on each product page or contact us before purchasing if you have questions.
How long does shipping take?
Shipping times depend on the supplier and product availability. Estimated delivery times are shown whenever possible.
Can I contact you for help?
Absolutely. Our goal is to make finding the right accessibility solution as simple as possible. If you have questions, please visit our Contact page.