Refund policy

At Visible Living, we want you to be confident in your purchase. If you’re not completely satisfied, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition in which it was received
  • Be in its original packaging
  • Include all accessories, manuals, and documentation
  • Be accompanied by proof of purchase or your order confirmation

To begin a return, please contact us at support@visibleliving.com (or update this to the email address you intend to use for customer service).

Once your return is approved, we’ll provide instructions on where to send your item. Some products may need to be returned directly to the manufacturer or fulfillment partner. Returns sent without prior authorization may not be accepted.


Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery. We’ll work quickly to resolve the issue through replacement, repair, or refund, as appropriate.


Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Special-order items
  • Software or digital downloads
  • Gift cards
  • Hygiene-related products that have been opened or used
  • Any item specifically identified as non-returnable on its product page

If you have questions about whether a product is eligible for return, please contact us before purchasing.


Exchanges

If you’d like a different product, the quickest option is to return the original item (if eligible) and place a new order after your return has been approved.


Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your financial institution, it may take additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.