Shipping & Returns

Shipping

Visible Living ships throughout the United States using trusted carriers.

Once your order is placed, you’ll receive an email confirmation. When your order ships, we’ll send tracking information so you can follow its progress.

Some specialty low vision products ship directly from our manufacturing partners and may have different delivery times.

Returns

We want you to be confident in your purchase.

If you’re not completely satisfied, most unused products may be returned within 30 days of delivery in their original condition and packaging.

Certain products—including custom orders, special-order items, software, and opened hygiene products—may not be eligible for return. These exceptions will always be noted on the product page.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Questions?

If you have questions before or after your purchase, our team is here to help you choose the accessibility products that best meet your needs.